Register the Firewall (2024)

Create a NewSupport Account and Register a Firewall

Goto the Palo Alto Networks Customer SupportPortal.

Click

Create my account

.



Enter

Your Email Address

, check

I’mnot a robot

, and click

Submit

.



Select

Register device using Serial Numberor Authorization Code

and click

Next

.



Complete the registration form.

Enter the contact details for the personin your organization who will own this account. Required fieldsare indicated by red asterisks.

Create a UserID and Password for the account. Requiredfields are indicated by red asterisks.

Enter the

Device Serial Number

or

AuthCode

.

Enter your

Sales Order Number

or

CustomerId

.

To ensure that you are always alerted to the latestupdates and security advisories,

Subscribe to ContentUpdate Emails

,

Subscribe to Security Advisories

, and

Subscribeto Software Update Emails

.

Select the check box to agree to the End User Agreementand

Submit

.

See Also

Exclusive: Chainguard raises $140 million Series CTwo Factor Authentication for Customer Support Portal

Register aFirewall

Log in to the firewall web interface.

Using a secure connection (HTTPS) from your web browser,log in using the new IP address and password you assigned duringinitial configuration (https://<IP address>).

Locate your serial number and copy it to the clipboard.

On the

Dashboard

, locate your

Serial Number

inthe General Information section of the screen.

Go to the Palo Alto Networks Customer SupportPortal and, if not already logged in,

Sign In

now.



Register the firewall.

On the Support Home page, click

Registera Device

.



Select

Register device using Serial Numberor Authorization Code

, and then click

Next

.



Enter the firewall

Serial Number

(you cancopy and paste it from the firewall Dashboard).

(

Optional

) Enter the

Device Name

and

DeviceTag

.

(

Optional

) If the device will not have aconnection to the internet, select the

Device will beused offline

check box and then, from the drop-down,select the

OS Release

you plan to use.

Provide information about the physical location where you plan to deploy the firewall including the

Address

,

City

,

Postal Code

, and

Country

.

The physical location of the firewall is set on the Customer Support Portal. There is no command on the firewall to set the physical location.

Read the End User License Agreement (EULA) and theSupport Agreement, then

Agree and Submit

.



You canview the entry for the firewall you just registered under

Devices

.

(

Firewalls with line cards

) To ensure that youreceive support for your firewall’s line cards, make sure to Register the Firewall Line Cards.

(Optional) Perform Day 1 Configuration

From the page that displays after you have registered yourfirewall, select

Run Day 1 Configuration

.



Ifyou’ve already registered your firewall but haven’t run Day 1 Configuration,you can also run it from the Customer Support Portal home page byselecting

Tools

Run Day1 Configuration.

Enter the

Hostname

and

Pan OSVersion

for your new device, and optionally, the

SerialNumber

and

Device Type

.



Under

Management

, select either

Static

or

DHCPClient

for your

Management Type

.

Selecting

Static

will require youfill out the

IPV4

,

Subnet Mask

,and

Default Gateway

fields.



Selecting

DHCPClient

only requires that you enter the

PrimaryDNS

and

Secondary DNS

. A deviceconfigured in DHCP client mode will ensure the management interfacereceives an IP address from the local DHCP server, or it will fillout all the parameters if they are known.



Fill out all fields under

Logging

.

Click

Generate Config File

.



To import and load the Day 1 Configuration file you justdownloaded to your firewall:

Log into your firewall web interface.

Select

Device

Setup

Operations

.

Click

Import named configuration snapshot

.

Select the file.

Register the Firewall Line Cards

Go to the Palo Alto Networks Customer SupportPortal and, if not already logged in,

Sign In

now.

Select

Assets

LineCards/Optics/FRUs

.

Register Components

.

Enter the Palo Alto Networks Sales Order Number of theline cards into the

Sales Order Number

fieldto display the line cards eligible for registration.

Register the line cards to your firewall by enteringits chassis serial number in the

Serial Number

field.The

Location Information

below auto-populatesbased on the registration information of your firewall.

Click

Agree and Submit

to acceptthe legal terms. The system updates to display the registered linecards under

Assets

Line Cards/Optics/FRUs

.

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